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Posts Tagged ‘holiday messages’

The Night Before Christmas – Thanks to Email

Posted by Jordan Ayan on December 24th, 2008

T’was the night before Christmas when all through the land,
A few marketers were stirring still promoting their brand.

The stock market had fallen quite far without care,
But retailers hoped  sales would still happen there.

The children were texting and neglecting their beds,
While visions of Wii danced in their heads.

Mamma at her PC and I at my Mac
Had just settled down for a long IM Chat.

When all of a sudden I logged onto Twitter,
What sprang from my Mac was a Motrin-like flitter.

I’d given up on Windows, and downloaded Flash
Filtered out Nigerian Spam and watched a YouTube of The Clash.

But there on the net from my Peeps in the know
Were dozens of warnings, how the messages would flow.

Then what to my tired eyes should appear
But an inbox packed full of late holiday cheer.

But I lacked a print driver to print them out quick,
And I thought for a minute, it might be a phishing trick.

More rapid than eagles, the messages came,
And all were so personalized, they named me by name.

From Macy’s, from J. Crew, from Proflowers too,
From Williams-Sonoma, Apple, even the Lincoln Park Zoo.

In one, at the top of the frame, at the top of it all
Was a giant image (that with images off) I couldn’t see at all.

So into the house these messages flew,
So many came in I didn’t know what to do.

And then in a twinkling, I heard an alert;
An SMS message from DQ about a frozen dessert.

As I reached out my hand to hit the delete,
In came a couple more marketing tweets.

As I drew back my hand and was turning around,
From my computer I heard a great sound.

The screen had gone black and it would not re-boot;
I knew in a moment, a replacement would cost some big loot.

A bundle of software I’d have to buy back,
To say nothing of the passwords I’d forgotten to track.

My eyes how they teared up, my wife was not merry;
My data was toast and I had a back up of which I was really quite wary.

My droll little computer had crashed with a blow,
All because of this big message flow.

So despite a big data pipe and my clenched teeth,
Christmas messages had smoked my Mac from beneath.

I gave up all hope and just went to the deli
To smother my sorrows in a peanut butter and jelly.

But when I got there I saw a small elf
And I laughed when I saw him in spite of myself.

With a wink of his eye and a twist of his head,
He let me know I had nothing to dread.

He spoke not a word, but texted me his work.
He said “ he who Spams is truly  a jerk.

But you who are prudent get permission from those
So you can  send messages and none will oppose.”

He sprang from his table and Twittered a note:
Your Mac is now working and this you may quote.

For email messages he said, just have to be right
Then he smiled and he said, Merry Christmas to all and to all a good night.

With apologies to Clement Clarke Moore.  Originally submitted as my Christmas 2008 MediaPost Email Insider Column.

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Mailing With Quasi Permission

Posted by Jordan Ayan on December 17th, 2008

I received an email from a company earlier this week that raises a an interesting issue. I have been a customer (and supporter of) ProFlowers for some time. I think they do a great job on both the marketing and customer service side (and have blogged about this in the past). The email I received is from a company called Cherry Moon Farms. Today I received a second one. So I looked back in my message folder and I find messages from them starting at the begining of the month on December 2, 4, 8, 10, 12, 15, yesterday and today. I’ve never heard of them, am not interested in their gift and fruit baskets, and have certainly never opted in to their email list. At the top of the message however is a small note stating that the company is “a brand of ProFlowers.”

This message creates an interesting issue. Is it okay to email me as one brand, when I know you as another. My answer is no. There are many other ways ProFlowers could send this message and encourage me to opt in to Cherry Moon’s list. They could have promoted Cherry Moon within a ProFlowers message, but instead they have taken the position, of “ if you buy from one brand, you are a customer of all”. This is a slippery slope. Yes, you probably gain some sales by doing it, but you also alienate some of the customers who are customers of the core brand to begin with. I know the retail and catalog season may be soft, but don’t shoot yourself in the foot by overmailing (ProFlowers is doing this too, I have messages from them on December 2, 4, 11, 15, yesterday and today). Also, don’t assume a relationship exists with a brand the customer knows nothing about just because you own it.

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